About RSPCA NSW

The Royal Society for the Prevention of Cruelty to Animals New South Wales (RSPCA NSW) is a not-for-profit animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. RSPCA NSW is committed to the care and welfare of animals, delivering extensive professional services through our fully equipped veterinary hospitals and state-wide shelter network, supported by approximately 500 staff across NSW.

About the Role

We are seeking a full-time Veterinary Nurse to join our reception team, playing a key role as the first point of contact for clients and their animals. This position is ideal for a nurse who enjoys client interaction, thrives in a fast-paced front-of-house environment, and is passionate about delivering exceptional customer service alongside high standards of animal care.

This role blends veterinary knowledge with reception responsibilities, ensuring a smooth client journey from arrival through to discharge, while supporting the clinical team behind the scenes.

This position works on a seven-day rotating roster between 8:00 am and 7:00 pm, including occasional weekends and public holidays.

What You'll Be Doing

Client Care & Reception Duties

• Provide a warm, professional first point of contact for all clients and visitors
• Manage appointment bookings, triage enquiries, and coordinate patient flow
• Handle client communications including phone calls, emails, and follow-ups
• Support clients through admissions, discharges, and treatment plans with empathy and clarity
• Assist in resolving client concerns and escalate where appropriate

Clinical Support (as required)

• Assist veterinarians and nursing staff with patient care when needed
• Prepare patients for procedures and support basic nursing tasks
• Maintain accurate patient records and ensure clear communication between teams

Administrative & Operational Support

• Process payments, invoicing, and financial transactions accurately
• Maintain reception area presentation and workflow efficiency
• Contribute to a positive, collaborative team environment

What’s in it for You?

• Meaningful Work: Be part of a mission-driven organisation making a genuine difference in animal welfare
• Client Connection: Build strong relationships with clients and play a vital role in their experience
• Skill Development: Grow your communication, triage, and coordination skills in a dynamic environment
• Supportive Team Culture: Work alongside passionate professionals who value collaboration and care
• Career Progression: Opportunities to develop within both nursing and client service pathways

Benefits and Perks

• 40% Royal Canin Discount for your pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• Paid Community Service leave (SES or Rural Fire Service)
• Animal Compassionate Leave
• Generous training, education opportunities, and study leave
• Access to RTO-accredited courses

About You

You are a people-focused Veterinary Nurse who enjoys working at the front desk and creating positive client experiences. You bring:

• Certificate IV in Veterinary Nursing (or equivalent)
• Previous experience in a veterinary clinic (reception experience highly regarded)
• Excellent communication and interpersonal skills
• Strong organisational skills and ability to multitask
• Confidence handling a wide range of client interactions with empathy and professionalism
• Solid understanding of veterinary terminology and procedures

Apply Now

If this sounds like the role for you, we would love to hear from you! Simply click ‘APPLY’ to submit your resume.

RSPCA NSW is an equal opportunity employer that values diversity and inclusion. We are committed to providing a barrier-free recruitment process and will make reasonable adjustments as required. 

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